Report your device to service
You can use several convenient ways to report a repair:
1. Register the repair via the Customer Panel or service form.
2. Send a repair request by e-mail – serwis@weilandt-elektronik.pl.
3. Prepare a card with a description of the faults and put it in the package with the device.
Remember to provide your contact details, i.e. company, your name and surname, telephone number and email address. This data is necessary to send you a repair offer.
In the case of less popular device models, please include batteries and other necessary accessories to run the device.
Reporting a repair at Weilandt is easier than you think
See what the whole process looks like
You can use several convenient ways to report a repair:
- Register the repair via the Customer Panel. You do not need to have an account in the system. All you need to do is provide basic company information, contact details and device information.
- Send a repair request to e-mail: Serwis@weilandt-elektronik.pl. In the message, provide the company name, your name and surname, the model and serial number of the device, as well as a description of the fault.
- Prepare a sheet of paper with a description of the faults and contact details, such as the company name, your name, email address and telephone number. Put it in the package with the device and send it to us.
Have you completed your application? Great, now secure and pack your device and send it to:
Weilandt Elektronik Sp. z o. o.
Piernikarczyka 35, 42-600 Tarnowskie Góry
POLAND
If you have any questions about the shipping process or need additional instructions, please contact us. We will be happy to help and provide all necessary information.
As soon as we receive your device, it will be physically registered in our CRM system, we will take photos of the equipment and assign an individual repair number. Then the device will go straight to the technicians.
Our technicians inspect your equipment within 3 business days, identifying and documenting all faults. They then submit the device for a repair estimate.
Within 24 hours, we will prepare an equipment repair offer, which will be sent to your email address provided when registering the repair. The offer includes detailed information on necessary repairs, recommended repairs and accessories, as well as the approximate repair time if the costs are accepted.
Necessary repairs – this item covers all repairs that are necessary to restore the functionality of the device, including elements that you want to additionally replace at your own request.
Recommended repairs – these are items that, in the opinion of the technician, can be replaced because problems may arise with them in a short time or they are damaged parts, but do not affect the functionality of the device. The decision about what you want to exchange is up to you.
Recommended accessories – this item includes various accessories, such as a strap, stylus, battery, protective foil, etc., that can make working on the device easier or better. Here you also have the right to choose what or whether to replace it at all.
After sending the offer, we wait for your decision for 14 days. We want the decision to always be included in the return message in which we sent you the repair offer and include your name and surname or the name of another decision-maker.
If you accept the costs, we forward your repair request for processing.
The entire repair process takes no more than 2 business days, the exception is when we need to order special parts for your repair. Then the repair time will be longer, but we will always inform you about this fact in the repair offer.
If you decide that you want to cancel the repair, your device will be sent back unrepaired and we will charge a standard fee for the technician’s working time in the amount of 30 EUR, but remember that we can dispose of devices that are unprofitable to repair at no additional cost and issue an equipment disposal report.
This is the final stage of repair. Your repaired device goes to our logistics department, where it is cleaned, disinfected, photos are taken, and then we safely pack the device, generate a bill of lading (at our expense) and wait for the courier to collect the parcel and deliver it to you.
When it comes to equipment whose repair has not been approved, in the logistics department we only take photos before it is safely packed and sent back.
Remember if you have any questions about the repair process or need additional instructions, please contact us.