Label printer service
Elimination of downtime and time losses due to a damaged label printer
SERVICE
Label printer service
Trust our experienced technicians and use our specialized label printer service. Our team is excellent at dealing with various types of faults, ensuring precise and effective repairs, which will allow you to avoid the costly replacement of the device with a new one.
As an authorized service, we have access to original parts and replacements of the highest quality, which guarantees the reliability of repaired devices. Thanks to our many years of experience, you can be sure that we offer services of the highest quality.
We repair label printers of various brands, such as BROTHER®, EPSON®, GODEX®, HONEYWELL®, INTERMEC®, TSC®, SATO®, PRINTRONIX®, UROVO®, ZEBRA®.
If your equipment has been damaged, you have come to the right place. Don’t let a failure affect the smooth operation of your company.
We service printers brands such as:
Reporting a repair at Weilandt is easier than you think
See what the whole process looks like
You can use several convenient ways to report a repair:
- Register the repair via the Customer Panel. You do not need to have an account in the system. All you need to do is provide basic company information, contact details and device information.
- Send a repair request to e-mail: Serwis@weilandt-elektronik.pl. In the message, provide the company name, your name and surname, the model and serial number of the device, as well as a description of the fault.
- Prepare a sheet of paper with a description of the faults and contact details, such as the company name, your name, email address and telephone number. Put it in the package with the device and send it to us.
Have you completed your application? Great, now secure and pack your device and send it to:
Weilandt Elektronik Sp. z o. o.
Piernikarczyka 35, 42-600 Tarnowskie Góry
POLAND
If you have any questions about the shipping process or need additional instructions, please contact us. We will be happy to help and provide all necessary information.
As soon as we receive your device, it will be physically registered in our CRM system, we will take photos of the equipment and assign an individual repair number. Then the device will go straight to the technicians.
Our technicians inspect your equipment within 3 business days, identifying and documenting all faults. They then submit the device for a repair estimate.
Within 24 hours, we will prepare an equipment repair offer, which will be sent to your email address provided when registering the repair. The offer includes detailed information on necessary repairs, recommended repairs and accessories, as well as the approximate repair time if the costs are accepted.
Necessary repairs – this item covers all repairs that are necessary to restore the functionality of the device, including elements that you want to additionally replace at your own request.
Recommended repairs – these are items that, in the opinion of the technician, can be replaced because problems may arise with them in a short time or they are damaged parts, but do not affect the functionality of the device. The decision about what you want to exchange is up to you.
Recommended accessories – this item includes various accessories, such as a strap, stylus, battery, protective foil, etc., that can make working on the device easier or better. Here you also have the right to choose what or whether to replace it at all.
After sending the offer, we wait for your decision for 14 days. We want the decision to always be included in the return message in which we sent you the repair offer and include your name and surname or the name of another decision-maker.
If you accept the costs, we forward your repair request for processing.
The entire repair process takes no more than 2 business days, the exception is when we need to order special parts for your repair. Then the repair time will be longer, but we will always inform you about this fact in the repair offer.
If you decide that you want to cancel the repair, your device will be sent back unrepaired and we will charge a standard fee for the technician’s working time in the amount of 30 EUR, but remember that we can dispose of devices that are unprofitable to repair at no additional cost and issue an equipment disposal report.
This is the final stage of repair. Your repaired device goes to our logistics department, where it is cleaned, disinfected, photos are taken, and then we safely pack the device, generate a bill of lading (at our expense) and wait for the courier to collect the parcel and deliver it to you.
When it comes to equipment whose repair has not been approved, in the logistics department we only take photos before it is safely packed and sent back.
Remember if you have any questions about the repair process or need additional instructions, please contact us.
Order service support
in the subscription package
You are interested in long-term service cooperation and constant support and many additional benefits? Take advantage of our subscription service and optimize your business expenses.
Take advantage of the service contract and forget about hardware problems.
Comprehensive, fast, professional.
Do you run a company or work in the IT department? Are you responsible for maintaining processes and the condition of equipment in the company? Thanks to us, you will be able to focus on more important topics than problems with non-functioning equipment.
Weilandt support this an invaluable package of benefits
Service contract
Fixed repair costs allow you to avoid unexpected expenses. Pre-established conditions speed up implementation - automatic repair.
Professional repair
A qualified team of technicians who use specialized equipment to perform repairs at the highest level.
Cost optimization
Regular inspections and maintenance of equipment, helping to avoid costly breakdowns. Proven spare parts that guarantee long and trouble-free operation.
Customer panel
Dedicated customer panel enabling verification and monitoring of reported repairs.
Sales and rentals
A wide range of devices configured to your needs, which leads to the optimization of work in the company.
Certified staff
We are constantly expanding our knowledge and skills, which is confirmed by numerous certificates.
FAQ
Frequently Asked Questions
Check the answers to the most frequently asked questions or write to us at:
serwis@weilandt-elektronik.pl
Yes, for details and costs, please contact us.
Devices repaired at our service center are covered by a 3-month warranty. The warranty period is counted from the date the device is returned to the customer.
Yes, in addition to new and refurbished devices, we also sell accessories for them. If you need a quote please contact us.
Diagnosis is free once the repair is approved. If you cancel the repair, we charge a cost of 30 EUR. This is a fee for the technician’s time spent working on the device.
The standard repair time for the device is 2/3 business days from the date of acceptance of the repair. If it is necessary to order the necessary parts for the repair, this time is extended. This information is always included in the repair quote (top right corner).
In the case of contract repairs, the repair time may be only 24 hours, please contact us for more details.
If the diagnosis and then the repair itself require actions that violate the warranty conditions of the device manufacturer, the warranty may be lost. Before interfering with the device, we inform about this fact, the final decision always rests with the customer whether he wants to repair the equipment faster with us at the expense of the warranty.
We thoroughly clean the interior of the device from dust and perform maintenance on the cooling system, clean sensitive connectors and contacts, and replace the thermal paste (if necessary).
Yes, as an electronic service, every new challenge is interesting for us. Repairs of such elements are always performed under ESD conditions. We have microscopes, heaters, BGA and other specialized tools at our disposal. Our goal is always to repair damaged items delivered to us.
Part prices do not depend on us, and we only use proven parts from proven suppliers and manufacturers who guarantee good quality.
SHORTCUTS